doublespot

Privacy Policy

Last Updated: April 23, 2026

DoubleSpot Inc. (“DoubleSpot,” “we,” “us”), provides this Privacy Policy (“Privacy Policy”) to describe how we collect, use, and disclose personal information when you access or use our website, applications, and related services, including our facility management software platform and DoubleSpot AI, an AI chatbot service for sales, customer support, and user engagement (collectively, the "Services"). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

DoubleSpot reserves the right to amend this Privacy Policy from time to time to reflect changes to our practices, Services, or applicable legal or regulatory requirements. If we make material changes to this Privacy Policy, we will notify you by email to the address associated with your account and/or by posting a prominent notice on our platform prior to the changes becoming effective.

For non-material changes, we will update the "last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Services following the posting of any revised Privacy Policy shall constitute your acceptance of, and agreement to be bound by, such changes.

When you visit, use, or interact with our Services, we may collect personal information, which is any information that identifies or can be used to identify you ("Personal Information"). This may include:

Contact information: name (first name, last name), employer name, email address, phone number, and account credentials
Payment information: billing details, payment-related identifiers provided by payment-processing platforms such as Square and Stripe (e.g., customer IDs and transaction metadata), transaction history, and subscription status
Communications between facility managers and end users
Communications, including any messages, prompts, queries, files, feedback, or other content you submit to or through our AI chatbot or other interactive features of the Services, and any responses generated in connection therewith
Device information, including device name, operating system, device identifiers, and browser you are using
Usage data, such as the types of content that you view or engage with, the features you use and the actions you take, pages viewed, time spent on our platform, your time zone, country, dates and times of access, user agent and version, and other interactions
Log data: information that your browser or device automatically sends when you use our Services, including your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services
Location data

We use cookies and similar technologies, such as web beacons and pixels, to operate and administer our Services, collect information about your use of our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, our Services or certain areas or features thereof. We may also use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

We may receive information about you from third-party sources, such as payment processors and marketing partners.

We use the information we collect from and about you for the following purposes:

Provide our Services.
Respond to your requests, such as processing bookings, payments and inquiries.
Improve our Services by performing analytics, conducting research, and debugging to identify and fix errors.
Develop new programs and services.
Protect the security of our IT systems, architecture, and networks.
Communicate with you by sending emails, push notifications, and other messages about your account or activity on DoubleSpot.
Market our Services by sending promotional communications, subject to your choices.
Prevent potentially illegal activities and enforce our Terms of Use.
Comply with legal obligations such as responding to subpoenas or legal process.

We may also aggregate and/or anonymize personal information we collect so that it will no longer identify any individual user. We may use aggregate or anonymized information for various business purposes, where permitted by applicable laws.

We disclose personal information in the ways discussed below:

Service Providers. We may share personal information with third-party service providers who complete transactions or perform services on our behalf, such as payment processing, data storage, and analytics.
Business Transfers. If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Legal Disclosures. We may disclose personal information if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary.
With Your Consent. We may share personal information for any other purposes disclosed to you with your consent.
Affiliates. We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with DoubleSpot. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

Our Services are not directed to children under the age of 13. DoubleSpot does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to DoubleSpot through the Services, please email us at support@doublespot.com. We will investigate any notification and, if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

The Services may contain links to other websites not operated or controlled by DoubleSpot, including social media services ("Third Party Sites"). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

We implement appropriate technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via the Services or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Services, or third-party websites.

We will retain your Personal Information for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements. DoubleSpot retains service data for the duration of the customer's business relationship with DoubleSpot and for a period of time thereafter, to analyze the data for DoubleSpot's own operations, and for historical and archiving purposes associated with DoubleSpot's services. All Personal Information that DoubleSpot controls may be deleted upon verified request from Data Subjects or their authorized agents.

To the extent provided for by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information: the right to know information about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you; the right to request deletion of your Personal Information; the right to correct your Personal Information; and the right to be free from discrimination relating to the exercise of any of your privacy rights.

We do not "sell" Personal Information or "share" Personal Information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also do not process sensitive Personal Information for the purposes of inferring characteristics about a consumer.

Exercising Your Rights: To the extent applicable under local law, you can exercise privacy rights described in this section by submitting a request to [support@doublespot.com]. Verification: In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not be able to honor your request. Authorized Agents: You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to support@doublespot.com.

Appeals: Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please send your request to support@doublespot.com.

If you have any questions or suggestions regarding our Privacy Policy, you may email us at support@doublespot.com